OUR COMMITMENT

To the Responsible Service of Alcohol and Responsible Gambling

Responsible Service of Alcohol

The Dingley Hotel believes that individuals have the right to choose to consume alcohol in licensed venues as a form of social activity. As the operator of this venue, we have a responsibility to help minimise the risk of harm to individuals, our staff, other customers, and to the wider community.

As a licensed venue, we have a responsibility to demonstrate best practice in terms of our service of alcohol and to set a positive example to our customers and to other licensees by complying with and, where appropriate, exceeding mandatory compliance regulations.

The Dingley Hotel does not promote any practice which may encourage rapid or excessive consumption of alcohol.

The Dingley Hotel is committed to conducting all aspects of alcohol service in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice.

Management and staff are aware of and adhere to all the rules and regulations applicable to responsible service of alcohol in each State.

The Dingley Hotel endeavours to provide a safe and friendly environment in which all customers can socialise and enjoy themselves.

The Dingley Hotel does not sanction or approve of any promotions that may encourage the rapid or excessive consumption of alcohol in the venue. Employees are required to encourage and promote responsible consumption of alcohol.

The Dingley Hotel acknowledges that drunkenness, under-age drinking and alcoholism are serious social issues and therefore supports initiatives that assist in addressing and preventing these issues.

Our staff endeavour to prevent underage drinking in our venue by requiring valid proof of age from young adults to be presented in the form of an Australian driver’s licence, passport or other proof of age card permitted under applicable State law.

The Dingley Hotel will continue to provide employee education and customer awareness programs on the Responsible Service of Alcohol.


Responsible Gambling

It is our aim that all our customers that wish to partake in gambling do so responsibly.

We understand and acknowledge that problem gambling is a serious issue, and we aim to help people affected by problem gambling, to make better decisions regarding their gambling habits, while at our venues.

Our staff adhere to the Responsible Gambling Code of Conduct and we make the Code available to patrons by displaying it clearly in the gaming rooms.

Rules and regulations pertaining to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout Dingley Hotel.

The Dingley Hotel is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this

Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

  • Spending more money and time on gambling than intended
  • Hiding your gambling from other people
  • Borrowing money to pay for living expenses e.g. phone bill, groceries, petrol
  • Losing interest in other activities
  • Finding work or your role as a parent is affected
  • Lying about your gambling
  • Not going to work or home as often

Useful Resources

YourPlay gives you the power to track how much money and time you are spending as you play. You can also use YourPlay to set limits on the money and time you spend on gaming machines and to see your playing history online at any time.

YourPlay can be added to your loyalty membership card and used on any gaming machine in Victoria. You can register for YourPlay at yourplay.com.au or ask a staff member for assistance in venue.

Every year Gambler’s Help assists thousands of Victorians with free and confidential advice 24/7. They help people with gambling problems as well as those close to them who are affected by their gambling.

There are many ways to get help – choose the support that suits you. On the phone. Online. In person.

MoneySmart website is run by the Australian Securities and Investments Commission (ASIC) to help people make the most of their money.

ASIC’s MoneySmart website is for all Australians – young or old, rich or poor, investing or paying off debt. They offer free, independent guidance so you can make the most of your money.